Customer satisfaction is our top priority.
What must I do ?
If you are not happy with your goods or need to exchange an item (same model and value) for a different size, simply notify us - by Email to RETURNS@findthatshoe.com at anytime during the returns period – to obtain a Returns Number (RTN) and return the item to us within the returns period. The returns period starts on the date you receive your goods and ends 14 days from the date you received your goods. Refunds/exchanges of items received outside the returns period are accepted/processed at our discretion. In order to facilitate the return of your order, please ensure you obtain a ‘proof of posting’ form from your postal carrier. Your choice of carrier service must include insurance for the full value of the goods returned.
- Email us at RETURNS@findthatshoe.com (within the returns period) to obtain a Returns Number (RTN). This will serve as your confirmation to return the item(s).
- This Returns Number (RTN) should be written on your original invoice and on the return address postage label attached to your parcel.
- Returned items MUST BE RETURNED NEW AND UNUSED with NO MARKS ON THE ITEM OR ANY SIGN OF WEAR and must be returned in the ORIGINAL PACKAGING.
We do not sell used items and will not accept any returned item(s) with any sign of wear. In such cases, the item will be returned to the purchaser. SG Designs is not responsible for any item(s) that are not returned in the manner set forth above. In the event of a returned item being changed for a different and higher priced product, the difference in price must be paid, and funds must clear before the different item is dispatched.
There is a handling fee of £2 for all exchanges or refunds.
In the event of a refund, all item(s) returned to us in accordance with the terms set out earlier, shall be refunded within 30 days from the date we receive the returned item(s). Refunds are less delivery charge and handling fees and will be credited, primarily, via the original method of payment or via other method(s) deemed suitable by SG Designs.
In the event that a credit note is issued, the value of the credit note is less delivery charge and handling fee.
A credit note can be redeeemed against goods to the value of the credit note or higher.
No refund will be given where the credit note is of a higher value than the goods being purchased.
If you have any questions, please contact us via Email firstname.lastname@example.org.
We reserve the right to make changes to the terms and conditions at anytime. Please ensure you read and accept these terms and conditions when placing an order from our online shop.